Order Cancellation

• Within 2 Hours: Orders can be canceled within 2 hours of payment. A 95% refund will be issued to cover administrative and credit card fees.
• After 2 Hours: Orders cannot be canceled after 2 hours as the shipping process begins immediately.

Shipping Information

• Accuracy: Please ensure the shipping information provided is correct.
• Undeliverable Orders: Orders returned to us as undeliverable will incur a 20% handling fee and will not be refunded.

Product Quality and Defects

• Quality Check: All Stand-In Doll dolls undergo a thorough quality check before leaving the factory.
• Defects on Arrival: If your doll has any defects upon arrival and has not been used, you can request a replacement within 24 hours of receipt. Shipping costs are not covered.
• Customer-Induced Damage: We cannot replace dolls damaged by the customer. Proper care is essential. Learn more about cleaning and care for your sex doll.

Customer Satisfaction

• Issues with Orders: Customer satisfaction is our priority. If you have any issues with your order, please contact us and we will resolve the issue promptly.zx